Master Terms of Service (TOS)

This Agreement is entered into by and between Agentic Business Outcomes LLC ("Company," "We," "Us") and the business entity or individual agreeing to these terms ("Client," "You"). Company provides software and services to Client as further described for the specific product Client has subscribed to. By creating an account and clicking the "Accept" checkbox at signup ("I have read and agree to the Terms of Service and Privacy Policy"), you agree to be bound by these Terms. If you do not agree, do not indicate acceptance and do not use the Service.

You represent that you are at least 18 years old and have the authority to bind the business on whose behalf you are entering this Agreement.

Client must provide accurate business information during onboarding, including business name, trade type, service area, business hours, and a valid phone number for call forwarding. Client is responsible for maintaining the accuracy of this information and updating it promptly through the dashboard when it changes.

One account per business. Client is responsible for all activity occurring under its account, including actions taken by employees, contractors, or anyone else Client permits to access the dashboard.

Subscription fee. The Service is billed at a flat monthly rate as displayed at signup (currently $[79–99]/month). There are no per-minute, per-call, or per-unique-caller charges. Fees are billed in advance via Client's payment method on file, processed by Stripe.

Free trial. New Clients receive a one-time 14-day free trial. The free trial is limited to one per business — cancelling a subscription and resubscribing, whether immediately or at any later time, does not entitle Client to an additional free trial period; any subscription after Client's first is billed immediately at the standard rate. Client's payment method will be charged automatically at the end of the trial unless Client cancels before the trial ends.

No overage fees. The Company does not charge overage fees for call volume, minutes used, or number of appointments booked under the standard plan.

Failed payments. If a payment fails, the Company will attempt to notify Client and allow a 14-day grace period during which the Service continues to operate normally. If payment is not resolved within the grace period, the Service will be suspended as described in the Cancellation section.

Price changes. The Company may change subscription pricing for future billing periods with at least 30 days' advance notice. Price changes will not apply retroactively to periods already paid.

Client may cancel at any time, for any reason or no reason, with no penalty and no obligation to explain why. This is a month-to-month service; it is not a long-term contract, and cancelling does not require advance notice, a minimum term, or a retention conversation.

How to cancel. Client may cancel directly through the billing/account management portal in the dashboard, or by contacting support at [support email]. Cancellation takes effect at the end of the current billing period; Client is not charged for any period after cancellation.

What happens when Client cancels:

• The AI agent stops answering forwarded calls at the end of the current billing period
• Call forwarding set up on Client's own phone line is not automatically removed — Client is responsible for undoing any forwarding configuration on their own carrier/device if desired, since the Company does not control Client's phone settings
• Client's account profile and configuration data (business information, agent settings, appointment records) is retained for 90 days following cancellation to support reactivation, after which it may be deleted. Call transcripts are not covered by this 90-day cancellation-retention window and are deleted on their own independent 90-day schedule (measured from the date of each call) regardless of cancellation status — see the Privacy Policy's retention terms.
• Client's provisioned phone number is released after the 90-day retention period

Refunds. Client may request a full refund within 14 days of the original subscription purchase. After 14 days, fees already paid are non-refundable, but Client owes nothing further after cancellation.

Reactivation. Client may reactivate a cancelled account within the 90-day retention window, restoring prior account configuration and settings. Call transcripts and call history are not restored on reactivation, as they follow their own independent retention schedule described in the Privacy Policy and may no longer be available regardless of when the account is reactivated. After 90 days, reactivation requires setting up a new account.

Suspension for non-payment is not cancellation. If the Service is suspended due to a failed payment, Client's data is retained and the account can typically be reactivated by resolving the payment issue — see the dunning sequence described during onboarding and in account notifications.

The Service may send SMS text messages related to Client's use of the Service, subject to applicable consent and opt-out requirements under the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Recipients may reply STOP at any time to opt out, or HELP for assistance. Standard message and data rates may apply. Carriers are not liable for delayed, misrouted, or undelivered SMS messages; SMS delivery is subject to third-party telecommunications network availability.

The Service is a tool that assists Client in operating its business. Company does not guarantee any particular business outcome, result, or level of performance from use of the Service.

To the maximum extent permitted by applicable law, Company's aggregate liability for all claims arising out of or related to this Agreement shall be limited to the total fees paid by Client to Company during the twelve (12) month period preceding the event giving rise to liability. Company shall not be liable for any indirect, incidental, punitive, or consequential damages, including lost profits.