This Master Terms of Service agreement ("Agreement") is entered into by and between Agentic Business Outcomes LLC ("Company", "We", "Us") and the business entity or individual agreeing to these terms ("Client", "You"). Company provides an automated, AI-driven virtual receptionist service ("Service") designed for solo proprietors and other small businesses. The Service handles inbound telephone calls, qualifies customer requests via voice artificial intelligence, records call audio short-term for quality control, transcribes call data, and dispatches real-time SMS notifications to Client and Client's callers ("End-Users").
These Terms of Service ("Terms," "Agreement") govern access to and use of The AI virtual receptionist service (the "Service"), provided by Agentic Business Outcomes, LLC, an Arkansas limited liability company ("the Company," "we," "us," "our"). By creating an account and clicking the "Accept" checkbox at signup ("I have read and agree to the Terms of Service and Privacy Policy"), you ("Client," "you," "your") agree to be bound by these Terms. If you do not agree, do not indicate acceptance by clicking and do not use the Service.

You represent that you are at least 18 years old and have the authority to bind the business on whose behalf you are entering this Agreement.

Client must provide accurate business information during onboarding, including business name, trade type, service area, business hours, and a valid phone number for call forwarding. Client is responsible for maintaining the accuracy of this information and updating it promptly through the dashboard when it changes.

One account per business. Client is responsible for all activity occurring under its account, including actions taken by employees, contractors, or anyone else Client permits to access the dashboard.

**Subscription fee.** The Service is billed at a flat monthly rate as displayed at signup (currently $[79–99]/month). There are no per-minute, per-call, or per-unique-caller charges. Fees are billed in advance via Client's payment method on file, processed by Stripe.

**Free trial.** New Clients receive a one-time 14-day free trial. The free trial is limited to one per business — cancelling a subscription and resubscribing, whether immediately or at any later time, does not entitle Client to an additional free trial period; any subscription after Client's first is billed immediately at the standard rate. Client's payment method will be charged automatically at the end of the trial unless Client cancels before the trial ends.

**No overage fees.** the Company does not charge overage fees for call volume, minutes used, or number of appointments booked under the standard plan.

**Failed payments.** If a payment fails, the Company will attempt to notify Client and allow a 7-day grace period during which the Service continues to operate normally. If payment is not resolved within the grace period, the Service will be suspended as described in Section 6.

**Price changes.** the Company may change subscription pricing for future billing periods with at least 30 days' advance notice. Price changes will not apply retroactively to periods already paid.

**Client may cancel at any time, for any reason or no reason, with no penalty and no obligation to explain why.** This is a month-to-month service; it is not a long-term contract, and cancelling does not require advance notice, a minimum term, or a retention conversation.

**How to cancel.** Client may cancel directly through the billing/account management portal in the dashboard, or by contacting support at [support email]. Cancellation takes effect at the end of the current billing period; Client is not charged for any period after cancellation.

**What happens when Client cancels:**

- The AI agent stops answering forwarded calls at the end of the current billing period

- Call forwarding set up on Client's own phone line is not automatically removed — Client is responsible for undoing any forwarding configuration on their own carrier/device if desired, since the Company does not control Client's phone settings

- Client's account data (call logs, appointment history, agent configuration) is retained for 90 days following cancellation to support reactivation, after which it may be deleted

- Client's provisioned phone number is released after the 90-day retention period

**Refunds.** Client may request a full refund within 14 days of the original subscription purchase. After 14 days, fees already paid are non-refundable, but Client owes nothing further after cancellation — see Section 8 for how this interacts with the Company's liability.

**Reactivation.** Client may reactivate a cancelled account within the 90-day retention window, restoring prior configuration and history. After 90 days, reactivation requires setting up a new account.

**Suspension for non-payment is not cancellation.** If the Service is suspended due to a failed payment (Section 5), Client's data is retained and the account can typically be reactivated by resolving the payment issue — see the dunning sequence described during onboarding and in account notifications.

By registering for an account, Client explicitly consents to receive operational, administrative, and lead dispatch SMS text messages from Company at the mobile phone number provided during onboarding.

• Message Types: Real-time job lead dispatches, customer caller details, emergency intake notifications, and system status updates.
• Message Frequency: Variable based on Client's inbound call volume.
• Cost: Standard message and data rates may apply as determined by Client's mobile carrier.
• Opt-Out & Support: Client may reply STOP at any time to opt out of operational messages, or reply HELP for assistance (or contact support@agenticbusinessoutcomes.ai). Note: Opting out of operational SMS will disable real-time lead dispatches to Client's field staff.

The Service automatically sends transactional SMS messages (e.g., appointment confirmations, ticket numbers, and feedback requests) to End-Users on Client's behalf following an inbound call.

• Consent Architecture: Client warrants that it maintains lawful authority and consent under the Telephone Consumer Protection Act (TCPA) to send transactional messages to callers contacting Client's published phone numbers.
• Standard Disclosures & Opt-Out: All outbound End-User SMS text messages generated by the Service automatically contain explicit opt-out and help language compliant with CTIA guidelines: "Reply STOP to cancel, HELP for info. Msg&data rates may apply."
• Automated Suppression: Company maintains an automated opt-out engine that instantly processes STOP requests and suppresses further messaging to opted-out mobile numbers.

Carriers (including but not limited to AT&T, Verizon, T-Mobile) and Company are not liable for delayed, misrouted, or undelivered SMS messages. SMS delivery is subject to third-party telecommunications network availability.

Through the ordinary operation of the Service, Company provides Client with the phone number, name (if obtained), and other details of each caller who contacts Client through the Service ("Lead Data"). Delivering Lead Data to Client is a core, intended function of the Service.

Client acknowledges and agrees that: (a) Company's role is limited to accurately capturing and transmitting information the caller voluntarily provided during a call the caller initiated to Client's own published business number, for the purpose of completing that specific inquiry; (b) once delivered, Client — not Company — determines how Lead Data is stored, used, or acted upon; (c) Client will not use Lead Data to send marketing messages, add callers to unrelated marketing lists or campaigns, or contact callers for any purpose beyond the inquiry that generated the Lead Data, unless Client independently obtains its own lawful consent for that additional purpose or channel; (d) Company has no visibility into, control over, or responsibility for any use Client makes of Lead Data outside the Service itself; and (e) Client will indemnify, defend, and hold harmless Company against any claims, damages, fines, or penalties arising from Client's own use, marketing, or communications involving Lead Data obtained through the Service, including any claim that such use violates TCPA, CAN-SPAM, state telemarketing law, or any other applicable law.

This Section does not limit Client's separate obligation under Section 5.2 to maintain lawful consent for the transactional SMS messages the Service itself sends on Client's behalf — it addresses only Client's subsequent, independent use of Lead Data after receipt.

Client acknowledges that calls processed by the Service are recorded and transcribed. Client assumes sole responsibility for complying with all federal, state, and local call-recording laws, including All-Party/Two-Party Wiretap statutes. Unless explicitly waived via separate legal agreement, Client agrees to maintain Company's mandatory automated call recording disclosure greeting (e.g., "This call is recorded for quality and training purposes") at the start of every inbound interaction.

CRITICAL OPERATIONAL WARNING: NO EMERGENCY DISPATCH SERVICES (NON-911): THE SERVICE IS NOT A 911 OR EMERGENCY DISPATCH SYSTEM. CLIENT SHALL NOT ADVERTISE OR REPRESENT THE SERVICE AS AN EMERGENCY RESPONSE SYSTEM TO END-USERS OR THE PUBLIC.

**Use of AI.** Client acknowledges that the Service uses Large Language Models (LLMs) and synthetic voice processing. While optimized for trade intake, AI models may occasionally generate inaccurate transcriptions, misinterpret regional dialects, or commit conversational errors ("hallucinations"). Client retains sole responsibility for verifying intake ticket accuracy prior to dispatching technicians or initiating paid services. Company accepts no liability for missed trade calls, incorrect addresses, or unauthorized price commitments made by the AI.

**AI disclosure.** The Service discloses to every caller, at the start of the call, that they are speaking with an AI assistant rather than a human. Client acknowledges this disclosure is a legal requirement (not a Service feature Client may disable) and agrees not to request or attempt to circumvent it.

Audio recordings of inbound phone calls are processed temporarily solely for real-time AI transcription, quality assurance, and system debugging. Audio files are automatically deleted from active systems within twenty-four (24) hours of call termination, except that Company may retain a specific call recording beyond this period where reasonably necessary to investigate, troubleshoot, or resolve a reported service issue or defect; any recording retained under this exception is deleted once the issue is resolved. Text transcripts and structured lead records are retained securely in Client's dashboard for service historical record-keeping.

**No guarantee of outcomes.** The Service is a tool that assists with call answering, lead qualification, and appointment scheduling. The Company does not guarantee that any call will be answered successfully, that any call will be accurately qualified, that any appointment will be correctly booked, that any job will result from a call, or that any review request will be sent, delivered, or acted upon.

To the maximum extent permitted by applicable law, Company's aggregate liability for all claims arising out of or related to this Agreement shall be limited to the total fees paid by Client to Company during the twelve (12) month period preceding the event giving rise to liability. Company shall not be liable for any indirect, incidental, punitive, or consequential damages, including lost trade profits or lost job bids.